The terms and conditions ("Program Rules") provided herein will apply to the DuraSeal® Pro Rewards Program ("Program") offered by DuraSeal and Masterline® Brands (collectively, "DuraSeal"). The Program commences on 3/31/2021 and will continue until terminated by DuraSeal.
Eligibility
The Program is offered to DuraSeal Contractors (defined below) who purchase eligible DuraSeal products for use in their residential and/or commercial projects.
“DuraSeal Contractor” means a business or an owner or specified employee of a company that meets the eligibility requirements for participating in the Program. DuraSeal Contractors eligible for participation are defined as residential and/or commercial professional hardwood floor installers, refinishers or contractors servicing single-family residences, multi-family residences, and commercial projects. DuraSeal retailers and owners or employees of DuraSeal retailers are not eligible to participate in the Program.
All eligibility determinations will be made by DuraSeal in its sole discretion.
A DuraSeal Contractor must be enrolled, registered and qualified for ongoing Program participation at the time of Reward (defined below) issuance in order to be eligible to receive Rewards. Eligible Products (as defined in the “Eligible Products” section of Program Rules) and corresponding payouts are identified in the Eligible Products Page of the Program website.
In order to participate in the Program as an individual, a DuraSeal Contractor must be a legal resident of the 50 United States, the District of Columbia, America Samoa, Guam, Northern Mariana Islands, US Virgin Islands or Puerto Rico, and 18 years of age or older at the time of enrollment.
In order to participate in the Program as a company, a DuraSeal Contractor must be a legal entity formed in the 50 United States, the District of Columbia, American Samoa, Guam, Northern Mariana Islands, US Virgin Islands or Puerto Rico.
All Program communications and transactions will be managed in the English language and in US Currency, including claim submissions and payable Rewards.
2 Steps Required for Program Participation
-
Program Enrollment
DuraSeal Contractors that wish to participate in the Program must complete and submit the enrollment form at www.durasealprorewards.com. After submitting the enrollment form, the DuraSeal Contractor will be sent a notification to verify email address. After the DuraSeal Contractor verifies ownership of email address, enrollment request details will be reviewed for eligibility by the Program administration team within 5-7 business days. If the enrollment request is approved, the DuraSeal Contractor will be sent a welcome email with directions for completing Rewards Account (defined below) registration for tax reporting purposes. If the enrollment request is denied, the DuraSeal Contractor will be sent a notification of such denial.
A DuraSeal Contractor’s enrollment in the Program, and the receipt of benefits under this Program, constitute the DuraSeal Contractor’s full and unconditional agreement to and acceptance of these Program Rules and the decisions of DuraSeal, which are final and binding.
-
Rewards Account Registration
A DuraSeal Contractor must establish an account that will allow it to submit claims, earn Rewards, review transaction history, manage Web profile information, or generate a customer service inquiry (“Rewards Account”). To complete Rewards Account registration, a DuraSeal Contractor must provide its Social Security Number (SSN) if participating as an individual or Employment Identification Number (EIN) if participating as a business, for IRS tax filing purposes and to perform various actions under the Program. Once registered, a DuraSeal Contractor (whether participating as an individual or as a company) will be issued access to its Rewards Account, where the DuraSeal Contractor email address serves as its unique UserID for login purposes.
A single Rewards Account will be allowed in the Program for a DuraSeal Contractor that chooses to participate as a business (by providing an Employment Identification Number (EIN) during account registration). Therefore, if a company enrolls as a DuraSeal Contractor, none of its employees can enroll as individual DuraSeal Contractors. If the DuraSeal Contractor does not enroll as a company, its employees can each enroll and establish individual accounts.
Maintenance of Rewards Account
Any changes to the DuraSeal Contractor’s personal/business information, such as name and address, are the DuraSeal Contractor’s responsibility and must be made by accessing the My Profile page on the Program site (or by contacting the Program administration team via email at durasealprorewards@premierbus.com or by calling 866-293-7480). Name changes must be supported by legal documentation, signature, date, and DuraSeal Contractor UserID. The Program administration team and DuraSeal are not liable for misdirected, lost, or stolen mail or email.
The DuraSeal Contractor is responsible for maintaining the confidentiality or security of its Rewards Account and password and for restricting access to the DuraSeal Contractor’s computer and other devices. The DuraSeal Contractor agrees to accept full responsibility for all activities that occur under its Rewards Account or password. The DuraSeal Contractor also agrees to immediately notify the Program administration team via email at durasealprorewards@premierbus.com (or by calling 866-293-7480) of any unauthorized use of its Rewards Account or password.
Earning Rewards
Registered DuraSeal Contractors that have been approved for Program participation will be issued Rewards based on the current payout value of Qualifying Purchases of Eligible Products.
Rewards are for the benefit of the DuraSeal Contractor only and may not be combined, sold, assigned, or otherwise transferred to any other party or Rewards Account.
DuraSeal Contractor’s Rewards are issued on a reloadable DuraSeal Pro Rewards Program Visa® Prepaid Card (the “Visa Prepaid Card”) as claims are approved on the Program site. The Visa Prepaid Card can also be used to withdraw cash from participating ATMs. The Visa Prepaid Card is reloadable and will be issued only once. The Visa Prepaid Card should be kept by the DuraSeal Contractor until new plastic is issued upon expiration.
Every Qualifying Purchase of Eligible Products the DuraSeal Contractor submits in the Program after activation of the Rewards Account will, upon verification by DuraSeal, earn Rewards that will automatically be loaded to the DuraSeal Contractor’s Visa Prepaid Card.
Rewards are issued as long as the DuraSeal Contractor is eligible under the Program, as long as the DuraSeal Contractor is making Qualifying Purchases, and as long as the Program is in effect, as determined solely by DuraSeal. If it is determined that a registered DuraSeal Contractor ceases to maintain an active business as a DuraSeal Contractor or is no longer employed by a company that qualifies as a DuraSeal Contractor company, the DuraSeal Contractor will be considered ineligible and the DuraSeal Contractor will no longer have access to the Program or his or her Rewards Account, but will still have access to any funding that has been issued on his or her Visa Prepaid Card. Visa Prepaid Card terms, fees and conditions apply.*
The DuraSeal Contractor shall be responsible for ensuring that his or her Rewards are properly credited. Any claims for incorrect or missing credits must be made to Customer Service at durasealprorewards@premierbus.com (or by calling 866-293-7480), within 30 days from submission date, along with documentation supporting the eligible DuraSeal Contractor activity used to earn Rewards. Any adjustments to credits may take up to six to eight weeks to apply.
Please allow two to three weeks for the new Visa Prepaid Card with initial Reward funds to arrive via 1st Class Mail. Please allow up to two to three business days for subsequent Reward funds to load on the Visa Prepaid Card. Visa Prepaid Card terms and conditions apply*.
* Card is issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Cannot be used for recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 36 months. Funds do not expire and may be available after card expiration date; inactivity fee may apply. Card terms, conditions and fees apply.
Eligible Products
DuraSeal Contractors will be issued Rewards for qualifying purchases of eligible stains, sealers and finishes from the DuraSeal and Masterline brands (“Eligible Products”). Liquidated or deep discount purchases (40% off suggested retail or more) are not eligible for Rewards.
A complete list of Eligible Products and corresponding Rewards are included on the Program site, Eligible Products Page.
Eligible Products are subject to change from time to time at DuraSeal’s discretion.
Qualifying Purchases
Purchases of Eligible Products submitted by the deadlines set forth in these Program Rules will be deemed “Qualifying Purchases.”
A maximum of 50 gallons per calendar month (based on receipt / invoice date) per DuraSeal Contractor will be deemed Qualifying Purchases.
Purchases of returned items are not Qualifying Purchases. Invoices for purchases with future ship dates will not be considered Qualifying Purchases. DuraSeal reserves the right to verify that the invoice is for a Qualifying Purchase. If a product is returned after a Reward is issued, DuraSeal reserves the right to reduce the amount of subsequent Rewards in an equivalent amount. DuraSeal products purchased for resale to third parties are not eligible for Rewards.
Claims
All claims to validate and earn Rewards must be submitted and received within 60 days from the purchase date. All claims must be submitted in accordance with the Program Rules and require proof of purchase in the form of a valid invoice or sales receipt (showing that the purchase was paid in full) submitted by the DuraSeal Contractor. Only one DuraSeal Contractor can make a claim with regard to a Qualifying Purchase. For example, two employees cannot seek Rewards for the same Qualifying Purchase.
Estimates, sales quotes, sales reports, packing slips, pick tickets, credit memos and other similar documents do not qualify as valid proof of purchase.
Proof of purchase via valid invoice or sales receipt may be uploaded in the Rewards Account system or submitted via email. See Program site for additional claim submission details. Claims entered without providing proof of purchase will be denied. A DuraSeal Contractor may submit an invoice or sales receipt only once; a duplicate of the same invoice or sales receipt or a fraudulent invoice or sales receipt will be disqualified if discovered by DuraSeal. A proof of purchase cannot be split to provide for Rewards to different DuraSeal Contractors.
It is recommended that DuraSeal Contractors keep a copy of the invoices submitted for Rewards in their own personal files (as copies of the files uploaded in the Rewards database will be archived for only 30 days). As such, disputes on any claim must be initiated by the DuraSeal Contractor within 30 days of the submission date.
All claims must be approved by DuraSeal in its sole discretion.
Any incomplete claim submissions, ineligible purchases or entries submitted with errors will be denied and are the DuraSeal Contractor’s responsibility to resubmit with appropriate corrections.
Taxes
The value of all Rewards earned in this Program is considered taxable income. DuraSeal Contractors are responsible to pay applicable federal, state, and local taxes. For tax and reporting purposes, an IRS 1099 form will be mailed to the DuraSeal Contractor in accordance with IRS rules & guidelines if the value of all Rewards received during a calendar year exceeds $599.99.
Customer Service
Customer Service support for the Program is available via phone or email. DuraSeal Contractors can contact Customer Service at 866-293-7480 for general Program questions, Monday through Friday, between 8 a.m. ET and 5 p.m. ET or via durasealprorewards@premierbus.com anytime. Messages received after 5 p.m. ET will be returned within 2 business days of receipt.
Privacy
We will not share your personal information to outside parties without your consent, other than for purposes directly related to the Program, including, but not limited to, third party Program service providers or providers who market products eligible for accumulating Rewards. Please see the complete Sherwin-Williams Privacy Policy for more information about how we protect, collect, and use your personal information.
Disqualification
DuraSeal reserves the right to disqualify, revoke, or suspend any DuraSeal Contractor from participating in the Program and/or to cancel or void any Program benefits (pending or issued Rewards, Visa Prepaid Card, etc.) at any time without notice and with immediate effect if, in its sole discretion, DuraSeal determines that the DuraSeal Contractor has (1) entered invalid or fraudulent information or submissions; (2) abused, received, or redeemed Program benefits through fraud, theft, or otherwise illegal means; (3) engaged in hostile, abusive, or inappropriate conduct toward DuraSeal, its employees, agents, customers or representatives; or (4) otherwise violated these Program Rules. These rights are in addition to any other legal or equitable remedies that may be available to DuraSeal under applicable law.
Program Modification/Termination
DuraSeal reserves the right at all times and for any reason to modify or refuse the DuraSeal Contractor’s use of the Program site, including, but not limited to, the ability to terminate the Rewards Account or Program, remove, change or edit content or products offered, and/or cancel orders at its sole discretion.
DuraSeal may at any time and in its sole discretion, modify or limit, in whole or in part, any aspect of the Program, Program Rules, participating partners or service providers, Visa Prepaid Card(s), Reward levels, benefits, or special offers. Notice will be provided via the Program site or other method determined by DuraSeal in its sole discretion.
DuraSeal Contractors should regularly review the Program Rules to ensure awareness of any changes. A DuraSeal Contractor’s continued access, use, and receipt of benefits under this Program constitutes his or her full and unconditional agreement to and acceptance of the most current version of the Program Rules.
DuraSeal may at any time and in its sole discretion terminate, without liability, all or any part of the Program for any reason. If the Program is terminated by DuraSeal, notice will be provided, including any eligible time frame remaining to approve previously submitted claims held in a pending status. No claims to earn additional Rewards may be made upon notice of Program termination.
If a DuraSeal Contractor does not make a Qualifying Purchase for 18 months, the DuraSeal Contractor’s Rewards Account with DuraSeal will be terminated. Pre-approval from DuraSeal for re-enrollment will be required if a DuraSeal Contractor becomes eligible to participate in the Program again at a later date.
If there is a dispute over Program Rules and interpretation, DuraSeal’s interpretations and decisions will be final.
Copyright/Trademarks/Other Proprietary Rights
All content (and the compilation thereof) included on the Program site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is and will remain, DuraSeal’s property or that of DuraSeal’s third party suppliers, and is protected by United States and international copyright laws. Except as otherwise provided herein, all graphics, logos, page headers, button icons, scripts, and service names on the Program site are and will remain DuraSeal’s trademarks or service marks. All other trademarks not owned by DuraSeal that appear on the Program site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DuraSeal. The DuraSeal Contractor will not have, acquire or assert any rights in DuraSeal’s services, website, components or proprietary rights and will not, without DuraSeal’s prior written consent, copy, reproduce, or distribute in any manner any of the content, data or information available through the Program site or services. The DuraSeal Contractor will not remove or modify any copyrights, trademarks, service marks, confidentiality or other proprietary notice or marking appearing on any materials relating to the Program services or website.
Disclaimer Of Warranties and Limitation Of Liability
DuraSeal is not affiliated with any manufacturer, retailer or service provider that is part of this Program other than DuraSeal-branded products. No manufacturers, retailers or service providers listed in any marketing materials are sponsors or co-sponsors of the Program. Product providers and/or manufacturers may provide additional terms and conditions associated with Rewards that may or may not be displayed through the Program site.
DuraSeal Contractor is solely responsible for compliance with such additional terms and conditions. DuraSeal disclaims any liability associated with purchases made using Visa Prepaid Card(s), other reward items, third party programs, websites, links, services, or products.
To the extent permissible by law, the Program site and all information, content, materials, products (including software), related systems, and services included on or otherwise made available to DuraSeal Contractors through this site are provided by DuraSeal or other third parties on an "as is" and "as available" basis with no representations or warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, course of dealing, course of performance, usage of trade, and non-infringement. A DuraSeal Contractor expressly agrees that its use of the Program site and participation in and receipt of benefits under the Program are at DuraSeal Contractor’s sole risk and may be subject to change or removal at any time.
DuraSeal does not warrant that the Program site; information, content, materials, products (including software), related systems, or services included on or otherwise made available to a DuraSeal Contractor through the Program site will be uninterrupted, timely or free from errors, inaccuracies, viruses, or other harmful components. DURASEAL, ITS SUPPLIERS, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, AND SHAREHOLDERS ARE NOT AND SHALL NOT BE LIABLE TO DURASEAL CONTRACTORS OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND ARISING FROM PARTICIPATION IN THE PROGRAM, USE OF THE PROGRAM SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), RELATED SYSTEMS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO DURASEAL CONTRACTORS THROUGH THE PROGRAM SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES.
In Case of Dispute
By participating in the Program, a DuraSeal Contractor agrees that: (a) any and all disputes, claims, and causes of action arising out of or connected with the Program or Rewards will be resolved individually, without resort to any form of class action; (b) any and all claims, judgments and awards will be limited to actual out-of-pocket costs incurred, including costs associated with participating in the Program but in no event attorneys’ fees; and (c) UNDER NO CIRCUMSTANCES WILL ANY DURASEAL CONTRACTOR BE PERMITTED TO OBTAIN ANY AWARD FOR, AND DURASEAL CONTRACTOR HEREBY WAIVES ALL RIGHTS TO CLAIM PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES AND ANY AND ALL RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED AND ANY OTHER DAMAGES, OTHER THAN FOR ACTUAL OUT-OF-POCKET EXPENSES. SOME JURISDICTIONS DO NOT ALLOW FOR LIMITATIONS ON THE ABILITY TO PURSUE CLASS ACTION REMEDIES, OR CERTAIN KINDS OF DAMAGES, AND SO THESE LIMITATIONS MAY NOT APPLY. The federal and state courts in Cuyahoga County, Ohio will be the exclusive forum for any dispute regarding the Program or any Reward. All DuraSeal Contractors agree, by participation in the Program, to submit to the personal jurisdiction of the federal and state courts located in Cuyahoga County, Ohio. This Program and any disputes or controversies arising hereunder will be governed by and construed according to the internal laws of the State of Ohio, United States of America, without regard to its conflict of law principles.
Release/Indemnification
By using the Program site and by entering and participating in the Program and receiving benefits therefrom, a DuraSeal Contractor agrees to release, indemnify and defend DuraSeal, its parents, affiliates, and subsidiaries and their respective directors, officers, employees, suppliers, agents and assigns from all losses, damages, penalties, costs and expenses (including, but not limited to, legal fees) caused by, arising from or relating to, the Program or the Program site, or a breach of the Program Rules by DuraSeal Contractor.